Refund policy

We are not required to provide a refund or replacement if you change your mind, so please choose carefully.

But you can choose a refund or exchange if an item has a major problem.

A major problem is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe.

• is significantly different from the sample or description.

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.

RETURNS FOR DAMAGED ITEMS.

Aus Pumps Online must be notified, in writing, within three (3) working days of delivery of any goods incorrectly supplied so that prompt replacement with the correct products can be arranged.

All deliveries should be inspected for missing or damaged goods before the buyer signs for the goods.  Missing or damaged goods should be noted on the consignment note.  Any claims for missing goods or for products supplied in damaged condition must be reported to Aus Pumps Online, in writing, within three (3) working days for the claim to be considered.  N.B. Our terms are ex works.  Claims for damage or loss in transit will not be considered.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Any questions please contact us hamish@auspumpsonline.com.au